Privacy Policy

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a complaint.

WHO WE ARE

Big Top Self Storage (“we”, “us”) is the operator of the website www.bigtopselfstorage.com. We collect, use and are responsible for certain information about you. When we do so, we are regulated under the General Data Protection Regulation which applies across the United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
For any queries regarding how we handle your personal information, you can contact us at [email protected].

THE PERSONAL INFORMATION WE COLLECT AND USE

Personal information provided by you In the course of operating our self storage business, we collect personal information when you provide it to us, such as your name, postal address, email address, phone numbers, date of birth, payment details, and a form of photographic ID (such as a passport or driving license) for customer verification and security purposes.
We also collect personal information from you if you apply for a job with us or work for us for any period of time. In this context, personal information we gather may include: contact details, financial and payment details, details of education, qualifications and skills, marital status, nationality, NI number, job title, and CV.

THE PERSONAL INFORMATION WE COLLECT AND USE

Information collected through our facility systems To provide a seamless and secure storage experience, we utilize specialized software and security systems that collect data:

Facility & Account Management Software: We use cloud-based management systems to handle our inventory of storage units and customer details. These systems process your contact information, unit details, account history, and communications with us.
Smart Access Control Systems: Our facility uses smart entry technology. This system collects access logs (times of entry and exit) and may require information from your mobile device (such as Bluetooth connectivity) to grant you secure access to the facility and your unit.
Customer Relationship Management (CRM): We utilize automated CRM systems to manage customer inquiries and communications efficiently.
CCTV & Security Monitoring: We operate in-house CCTV cameras, which are monitored by an external security company. If you visit our storage facility, personal data in the form of video images is collected to ensure the safety of our customers and their belongings.

Personal information provided by third parties Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us provide services to you and to improve and personalise our service to you.
Personal information about other individuals If you give us information on behalf of someone else as an alternate contact, referee or next of kin, you confirm that the other person has agreed that you can give consent on their behalf to the processing of their personal data and receive data protection notices.
Sensitive personal information We will not usually ask you to provide sensitive personal information (such as health conditions or criminal offences) unless we need to for a specific reason, for example, if we believe you are having difficulty dealing with your account due to illness. We will only collect your sensitive personal information with your explicit consent.
Children We do not knowingly collect personal data relating to children under the age of 16. If you are a parent or guardian of a child under the age of 16 and think that we may have information relating to that child, please contact us.

HOW AND WHEN DO WE COLLECT INFORMATION FROM YOU?

We gather information directly from you face to face if you come to our site, over the telephone, via our website, and through our mobile applications or other technical systems (like our smart entry system). We also collect personal information when you contact us, send us feedback, complete customer surveys, or interact with our automated CRM systems.
We may monitor and record communications with you (such as telephone conversations and emails) for training purposes, quality assurance, or fraud prevention.
Use of cookies A cookie is a small text file which is placed onto your computer when you use our website. We use cookies on our website to find out things such as the number of visitors to the various parts of the site and to improve user experience. You can set your browser not to accept cookies. For further information on our use of cookies, please see our Website Cookie Policy.

REASONS WE CAN COLLECT AND USE YOUR PERSONAL INFORMATION

We rely on different lawful bases for collecting and using personal data:

Contracts: To provide our storage services, process your payments, set up your smart entry access, and manage your account.
Legal obligations: To comply with anti-money laundering requirements and other legal duties.
Legitimate business interests: To follow up on enquiries, conduct research, improve our services, and detect/prevent fraud. Operating our CCTV system and having it monitored externally is a key feature of our legitimate interest in fulfilling our contractual obligation to deliver a secure self-storage environment and prevent crime.

MARKETING COMMUNICATIONS

We may use your personal information to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions, or new facility announcements.
We will always treat your personal information with the utmost respect and never sell it to other organizations for marketing purposes. You have the right to opt out of receiving marketing communications at any time by contacting us directly at [email protected] or by using the ‘unsubscribe’ link in our emails.

WHO YOUR INFORMATION MIGHT BE SHARED WITH

We may disclose your personal data to:

Service Providers: Third parties under contract with us to support our business operations. This specifically includes:
Cloud-based facility management and inventory software providers.
Smart access control and mobile entry system providers.
Customer relationship management (CRM) and automated communication platforms.
External security and CCTV monitoring companies.
Other Third Parties: Credit reference agents, insurers, law enforcement or government agencies, debt collection agencies, or anyone you have named as an alternate contact.

TRANSFERS OF YOUR PERSONAL INFORMATION OUT OF THE UK AND EEA

To deliver our services to you, it is sometimes necessary for us to share your personal data outside the UK and European Economic Area (EEA). This typically occurs when our service providers (such as our facility management, CRM, or smart access software providers) host data or have support staff based outside the UK/EEA (for example, in the United States or Asia).
Whenever we transfer your personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented in accordance with UK data protection laws, such as using standard contractual clauses approved by the Information Commissioner’s Office (ICO).

KEEPING YOUR PERSONAL INFORMATION SECURE

We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. We store your personal data on secure servers and payment details are encrypted.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

We will usually hold your personal information as a customer on our system for 6 years from the end of our contract, or 6 months after any unsuccessful job application, unless you have told us you want us to delete the information earlier.

WHAT RIGHTS DO YOU HAVE?

Under the General Data Protection Regulation, you have rights to: request a copy of your information; require us to correct mistakes; require erasure of personal information in certain situations; require us to stop contacting you for direct marketing; and restrict our processing of your personal data.
To exercise these rights, please:
email, call or write to us (see ‘How to contact us’ below)
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know the information to which your request relates, including any account or reference numbers, if you have them.
We will not charge any fee for any of these services in most cases.

HOW TO CONTACT US

We hope that we can resolve any query or concern you raise about the way we use your personal information. Please contact us if you have any questions about this privacy policy or the information we hold about you.
If you wish to contact us, please send an email to [email protected] or write to us at Big Top Self Storage, Harvey Road, Basildon, Essex, SS13 1ET or call us on 01268 230 230.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone 0303 123 1113.

CHANGES TO THE PRIVACY POLICY

This Privacy Notice was published on Tuesday 7th April 2026 and last updated on Tuesday 7th April 2026. We may change this Privacy Notice from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.

DO YOU NEED EXTRA HELP?

If you would like this policy in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).